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Frequently Asked Questions - Account Management

Everything you need to know about managing your Jellydator account.
Do I need to pay to use Jellydator?
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Not necessarily! Jellydator offers a free plan that’s perfect for getting started. With this plan, you’ll have access to basic market analysis tools, essential technical indicators, ETF holding tracking, paper trading, and advanced notifications. It’s a great way to experience Jellydator’s capabilities without any cost.

Are there any limits on the number of strategies, exchanges, or assets I can use?
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Jellydator allows you to use as many strategies, exchanges, and assets as you want. As long as your usage stays within reasonable limits and doesn’t abuse the system, you’re free to go all out.

Can I cancel my Jellydator subscription whenever I want?
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You can cancel your subscription at any time. Once canceled, you’ll still enjoy all the features of your current plan until the end of the billing period. After that, your account will adjust to the free plan, with reduced limits and no access to advanced features. Don’t worry—your data will stay safe in your account.

Can I delete my Jellydator account?
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Yes, you can! Simply head to “Account,” select “Account Management,” and click on “Delete My Account.” Just remember, deleting your account means you won’t be able to retrieve any of your data afterward.

Can I use Jellydator without having an exchange account?
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Absolutely! Jellydator works even if you don’t have an exchange account or don’t plan to trade with real funds. You can try out paper trading, which uses real market data to simulate trades without placing actual orders. Alternatively, you can set up notifications or webhooks to keep track of market movements or send alerts to yourself or a third-party service.

How does Jellydator’s paper exchange work?
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Jellydator’s paper exchange allows you to trade using simulated asset balances in a real-world market environment. The market data and conditions are pulled directly from live exchanges, ensuring authenticity, but your orders and portfolio remain virtual. This lets you experiment freely and refine your strategies without any financial risk.

Is Jellydator useful if I’m not trading with real money?
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Yes, it is! With Jellydator, you can use paper trading to simulate trades based on live market data without risking any real funds. You can also configure it to send notifications or webhooks for updates, making it a great tool even if you’re just monitoring the markets.

Is my exchange account information safe with Jellydator?
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We’ve designed our system with security in mind. Your API keys are encrypted at every stage—both when being transmitted and when stored in our database. Plus, we never request withdrawal permissions, so only you can access your funds. For added peace of mind, all trading activity is transparent and accessible on our platform.

I’ve reached my daily limit—now what?
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When you hit your daily limit, the limited actions (like orders or notifications) won’t be executed, but your strategies will continue running. Daily limits reset every day, so things will pick up where they left off. If this happens often, consider upgrading your plan or adjusting your strategy to reduce the use of limited actions.

What happens to my account if I upgrade from the Standard plan to Pro?
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Upgrading to the Pro plan unlocks a wider range of strategy steps, advanced performance analysis tools, and higher limits for your account. Don’t worry—your existing data and statistics will stay exactly as they are. You’ll simply gain access to more powerful features without losing any of your current progress.

Where are my exchange orders? They’re not showing on Jellydator!
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Orders made directly on your exchange or via other platforms won’t show up on Jellydator. We only display the orders executed through our system.

Which crypto exchanges work with Jellydator?
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Right now, Jellydator supports Binance, Coinbase, Bitget, KuCoin, and OKX for live trades and paper trading market data. We’re planning to add more exchanges soon—join our Discord to request yours and get the latest updates!

Why don’t my dashboard stats match my exchange’s numbers?
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Your dashboard stats might differ from your exchange’s numbers for a few reasons:

  • We only calculate data processed through Jellydator, so any manual orders won’t be included.
  • Factors like fees, currency conversion rates, and custom calculation formulas can also create discrepancies.
  • Our stats are designed to give you a big-picture view of your strategy’s direction rather than exact financial reports. Think of them as a compass, not a microscope.

Still Have Questions?

If you can't find the answers you're looking for in the FAQ, feel free to reach out to us directly. We're here to help. Always.