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Frequently Asked Questions

Do you have any questions? We might have the answers!
General Information
Why does Jellydator exist?
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Jellydator exists to make crypto trading less overwhelming and more efficient. By automating tedious market analysis and bringing scattered data sources into one convenient platform, we aim to save you time, reduce mental fatigue, and empower you to trade with clarity and ease.

How does Jellydator make life easier for traders?
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Jellydator takes the complexity out of crypto trading by offering a platform that’s simple, intuitive, and accessible to everyone. Unlike other tools and platforms that feel like they’re designed for experts or require hours of setup, Jellydator is built to be understood at a glance. No confusing dashboards or endless configurations—just straightforward automation and analysis to help you trade smarter.

Can Jellydator add a specific exchange, custom formula, or other feature that I want?
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Whether it’s a new exchange, a custom data source, or a unique feature, we’re always open to ideas that align with Jellydator’s vision. If your suggestion fits our mission, we’ll do our best to make it happen. Reach out via email at [email protected] or join our Discord to share your request!

Is Jellydator open to partnerships or collaborations?
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Yes, we’re always excited to explore partnerships and new ideas. Drop us a line at [email protected], and let’s see how we can make something amazing happen together!

Account Management
Do I need to pay to use Jellydator?
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Not necessarily! Jellydator offers a free plan that’s perfect for getting started. With this plan, you’ll have access to basic market analysis tools, essential technical indicators, ETF holding tracking, paper trading, and advanced notifications. It’s a great way to experience Jellydator’s capabilities without any cost.

Are there any limits on the number of strategies, exchanges, or assets I can use?
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Jellydator allows you to use as many strategies, exchanges, and assets as you want. As long as your usage stays within reasonable limits and doesn’t abuse the system, you’re free to go all out.

Can I cancel my Jellydator subscription whenever I want?
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You can cancel your subscription at any time. Once canceled, you’ll still enjoy all the features of your current plan until the end of the billing period. After that, your account will adjust to the free plan, with reduced limits and no access to advanced features. Don’t worry—your data will stay safe in your account.

Can I delete my Jellydator account?
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Yes, you can! Simply head to “Account,” select “Account Management,” and click on “Delete My Account.” Just remember, deleting your account means you won’t be able to retrieve any of your data afterward.

Strategy Editing
How can I contribute my strategy to the community template library?
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We love seeing new ideas! If you have a strategy you’d like to share with the Jellydator community, reach out to us via email at [email protected] or connect with us on our Discord server. Once submitted, our team will review it to ensure it’s a great fit for the library.

How can I trust the accuracy of Jellydator’s calculations?
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We make transparency a priority. Every strategy and its steps are fully visible on our platform, allowing you to review all execution and calculation results with ease. Additionally, every order is linked to its corresponding strategy and execution details, so you can always verify the logic behind the decisions.

What should I do if a strategy step isn’t working as expected?
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Check the results and data produced by that specific step to confirm if there’s an issue. If something still seems off, don’t hesitate to reach out! You can email us at [email protected] or join our Discord server for direct support. We’re here to help you sort it out.

What should I do if I get confused about a strategy step?
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Our blog is a great resource for tutorials and walkthroughs. If you can’t find what you’re looking for there, join our Discord community. Whether it’s us or fellow members, someone will be happy to help you figure things out.

Payment Processing
Can I trust Jellydator with my payment details?
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Payments on Jellydator are managed through Stripe, which prioritizes security with features like end-to-end encryption and advanced fraud detection. Stripe is certified at the highest level of PCI compliance and undergoes regular audits to maintain its strong safety record. Your trust is important to us, and we ensure your payments are processed securely.

Does Jellydator accept cryptocurrency payments?
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Currently, we don’t support cryptocurrency payments and only accept credit or debit cards. However, we’re working on adding crypto as a payment option in the near future. Keep an eye out for announcements!

Does Jellydator offer discounts?
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Jellydator occasionally runs limited-time discounts for new subscriptions, especially around major events or holidays. You can also get a discount on your first subscription payment by using a referral link. Keep an eye out for announcements to snag these deals!

How do I update my payment details on Jellydator?
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You can manage your payment information by navigating to “Account” and selecting “Subscriptions & Payments.” Look for the link below your subscription plans that says, “To update your payment details, click here.” This will redirect you to a secure Stripe page where you can update your details hassle-free.

Still Have Questions?

If you can't find the answers you're looking for in the FAQ, feel free to reach out to us directly. We're here to help. Always.