FAQ / Payments Information

Do you have any questions? We might have the answers.

Are there any features that I need to pay extra for?

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Once you pay for your engine instance, you get access to all of our UI tools, strategy execution features and exchanges. It's as simple as that.

When will I have to pay?

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Before you start using the strategy execution engine, you need to pay for the credits that are used every hour your engine instance stays active. Whenever the balance of your credits drops to zero, another payment needs to be made, otherwise the engine instance stops. You can see the balance of your credits at the top right corner of your account page.

I want to stop the analysis engine now and resume using it later without being billed every hour, how can I do that?

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To stop the engine completely, you need to follow these two steps:
  • Stop the engine process by either clicking on the “stop” button at the top right corner of the engine web UI or exiting the whole application. Make sure it isn’t still running in the background of your OS.
  • Delete the engine activation key from your account. You can do this by logging in to your account, navigating to the “Engines” tab, hovering on the engine key you want to delete, and then clicking on the “Delete” button.
Usually, this step is enough to stop being billed every hour and exit the engine application. However, stopping the engine process first by hand is a slightly cleaner approach as it allows you to be sure that you haven’t left anything running and that you aren’t expecting any additional calculations, orders, etc. to be made.

Can I get a refund?

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We don’t offer refunds. However, with our flexible pay-for-what-you-use system, you don’t have to pay for a full month upfront to be able to try out our analysis engine — you can buy a few days’ worth of credits before you fully commit.

How many credits do I have to buy?

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The minimum amount credits you can buy is $5.00, but apart from that, you may buy as many or as few of them as you want.

Will I be notified when the balance of my credits approaches zero?

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Yes, you will receive an email once the amount of credits you have drops below the amount that is needed to keep all of your engines active for 24 hours.

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