Privacy Policy

Last updated: December 08, 2023

Welcome to Jellydator! Please carefully read this Privacy Policy before accessing/using the Jellydator application (hereinafter the “Platform”), the website located at www.jellydator.com (“Website”), guides, documentation and support (“Resources”) provided by Jellydator, MB. The Platform, Website, and Resources are hereinafter collectively referred to as the “Service”.

The Service is owned and operated by Jellydator, MB, in accordance with the laws of the Republic of Lithuania. Any reference in this Privacy Policy to “the Company,” “we,” “us,” or “our” refers to Jellydator, MB and any reference to the “you,” “your,” or “User” refers to the individual or legal entity who accesses and uses the Service.

This Privacy Policy provides information on how we collect, use, share and secure your Personal Data when you use the Service and your rights relating to your Personal Data.

We process all Personal Data we collect from our users in compliance with the European Union General Data Protection Regulation 2016/679 (EU GDPR) and other applicable Privacy Laws and Regulations.

Please do not use our Services if you disapprove of our privacy practices as outlined in this Privacy Policy.

1. Definitions

The following words, whenever used in this privacy policy, shall have the meaning defined hereunder:

• “Privacy Laws and Regulations”

  means all applicable privacy regulations and legislation, including the General Data Protection Regulation 2016/679 (“GDPR”), the national legislation implementing GDPR and, to the extent applicable, the privacy laws of any other country where the user is located.

• “Controller,” “Data Subject,” “Personal Data,” “Processing,” “Processor,” “Supervisory Authority”

  shall have the same meaning as defined in the GDPR.

• "EEA"

  means the European Economic Area.

4. Personal Data Collection and Use

We collect minimal Personal Data when you access or use our Services as outlined hereunder:

4.1. Personal Data we collect from you

• Email address;
• Content of all communication you have with the Company;
• Information that you provide us when you participate in our surveys or promotions;
• Your IP address;
• Your unique system key.

4.2. How do we collect and use your Personal Data?

• 4.2.1. Account Registration Data

  When you sign up for an account on the Website, we only collect your email address.

  4.2.1.1. Purpose of Processing

  We process this Personal Data for the following purposes:

  • To create your user account,
  • To assist you in recovering your lost account password,
  • To provide you with the Service in accordance with our Agreement with you,
  • To contact you as and when required,
  • To assert our rights and enforce our Agreement with you.

  4.2.1.2. Legal Basis of Processing

  We rely on the performance of our contract with you as the legal basis for processing your email address.

• 4.2.2. Transaction Data

  When you purchase Jellydator Credits, we may be required to collect the billing address of the payment cardholder and link the total purchase amount with it.

  Please note that all payment card data is directly collected and processed by the third-party payment processor Stripe Inc. We do not collect or store any payment card data on our database.

  4.2.2.1. Purpose of Processing

  We process this Personal Data for the following purposes:

  • To enable our payment processor to process your transaction,
  • To provide you with the purchased Credits,
  • For our accounting and legal compliance purposes.

  4.2.2.2. Legal Basis of Processing

  We rely upon the performance of our contract with you as the legal basis for processing the transaction data.

• 4.2.3. Marketing Data

  If you subscribe to receive marketing communication from us, participate in our surveys, or contact us in response to our marketing campaigns, we will collect the following Personal Data from you:

  • First and Last name,
  • Email address,
  • The content of any message you send us,
  • Your responses when participating in our surveys.

  4.2.3.1. Purpose of Processing

  We process this Personal Data for the following purposes:

  • Send you promotional offers, surveys and other direct marketing material,
  • Follow-up on sales enquiries we receive from you,
  • For our internal business purposes, such as data analysis and product development.

  4.2.3.2. Legal Basis of Processing

  We rely upon your consent as the legal basis for processing Marketing Data. Please note that you can opt out of receiving marketing communication anytime by clicking the unsubscribe button in the marketing emails.

• 4.2.4. Support Request Data

  We collect your Personal Data when you send us your support requests or feedback through email or the contact form on the Website. The Personal Data we collect includes:

  • Your email address (depending on the medium of communication);
  • Any Personal Data contained in the content of your communication.

  4.2.4.1. Purpose of Processing

  We process this Personal Data for the following purposes:

  • Respond to your communication and offer relevant support services; and
  • Facilitate and improve our Service.

  4.2.4.2. Legal Basis of Processing

  We rely on our legitimate interest as a legal basis for processing this support request data.

• 4.2.5. Cookies

  When you log in to your account, we use cookies for multi-page authentication that enable you to remain logged in.

  4.2.5.1. Legal Basis of Processing

  Please note that we only use cookies with your consent except for strictly necessary cookies that do not require your consent (ePrivacy Directive 2002/58 EC).

5. Retention Period

We do not retain your personal data for longer than required for the initial purpose for which we collected it, and in no event do we retain it after we cease to have a legal basis for processing.

Depending on the purpose of processing outlined in Article 4 above, we may retain your personal data as follows:

• 5.1. Personal data processed for the provision of the Service will be retained for the entire duration you have an account. We will delete this personal data within 30 days of your account termination.
• 5.2. Personal data collected for processing payments may be retained for up to seven years from the date of your purchase for our accounting and legal compliance purposes.
• 5.3. Personal data that is processed on the legal basis of your consent may be retained until such time that you withdraw your consent.
• 5.4. Personal data processed to provide support service or communicate with you may be retained for the entire duration you have an account on the Website. If you are not an account holder, we will not retain communication data for more than 60 days from the last communication date.

If we cease to have a legal basis for processing your personal data, we will either delete or irreversibly anonymise your personal data so it cannot be linked back to you.

6. Disclosure and Transfer of Personal Data

6.1. We respect your Personal Data, and we do not engage in the practice of selling or renting it. We only disclose/share your Personal Data in the circumstances described hereunder:

• 6.1.1. Third-Party Service Providers

  We may share and disclose your Personal Data with third-party service providers that we engage during the performance of our business operations, such as payment processing, email distribution tools, marketing, and customer support services. We will only disclose such Personal Data to these Service Providers that is necessary for them to perform their functions on our behalf. Our Service Providers will only use your Personal Data as authorised by us. In no event will our Service Providers be allowed to use your Personal Data for any purpose other than as expressly instructed by us.

• 6.1.2. Change of Ownership

  If, in the future, we undergo any merger or acquisition, your Personal Data may be disclosed as part of due diligence and transferred as part of the commercial transaction to another entity. We assure you that in the event of any such changes in ownership, your Personal Data will continue to be governed by this Privacy Policy, except in cases where you expressly consent otherwise.

• 6.1.3. To protect our rights

  We may disclose your Personal Data to a relevant third party to:

  • enforce our Agreement with you,
  • defend ourselves in legal actions against you,
  • protect our users or others from threats posed by your actions.
• 6.1.4. Lawful requests

  If we receive a lawful request for your Personal Data from any law enforcement authorities or courts of law with jurisdiction over the Company, we will only disclose your Personal Data where we are legally obliged to provide it.

6.2. Your Personal Data may be transferred and processed outside of your country of residence. If your Personal Data is transferred and processed in a jurisdiction that is not deemed adequate by the European Commission, we will only transfer your Personal Data pursuant to appropriate Standard Contractual Clauses as required by the GDPR.

7. Storage and Security

Your Personal Data will be stored in Lithuania, other member states within the European Union, European Economic Area and other parts of the world in accordance with this Privacy Policy.

Our Service is designed with the security of data in mind. We collect limited Personal Data, which reduces the risk and impact of data breaches on our users. We have also implemented appropriate organisational and technical security protocols to prevent any unauthorised access or deletion of your Personal Data. We use encryption protocols, firewalls, and periodic data audits to ensure the security of the Personal Data we hold. We also use secure third-party payment processors to collect and process our users’ payment data, so none of the financial data is stored in our database. We also restrict access to data within our Company on a need-to-know basis to prevent unauthorised access to any Personal Data. We have also adopted data security policies in line with the industry’s best practices.

Despite all our efforts to ensure the security of your Personal Data, You acknowledge that data transmission over the internet is never one hundred percent secure. Thus, we cannot offer any guarantees regarding the absolute security of your Personal Data. You acknowledge that the transmission of your Personal Data during the use of our Services is at your own risk.

8. Your Personal Data Rights

You have the following rights as a Data Subject:

• 8.1. Right to access your Personal Data that we process

  You have the right to request access to your Personal Data or a copy of your Personal Data by contacting us.

• 8.2. Right to rectification of any incorrect or incomplete Personal Data

  You may request us to rectify, update or complete your missing Personal Data by contacting us.

• 8.3. Right to object to the processing of your Personal Data

  In certain circumstances, you may have the right to object to our processing of your Personal Data or request that we restrict processing your Personal Data by contacting us.

• 8.4. Right to request deletion of your Personal Data

  You may request the deletion of your account and associated Personal Data by contacting us. You understand that even after the deletion of your account, we may be required to retain some of your Personal Data on other lawful grounds, including compliance with our legal obligations.

• 8.5. Right to withdraw your consent

  To the extent the legal basis of our processing of your Personal Data is your consent, you have the right to withdraw your consent at any time. You can opt out of receiving marketing communication from us by clicking the ‘unsubscribe’ link at the bottom of our marketing emails. You can also block the use of our cookies to which you previously consented by accessing your browser settings.

• 8.6. Right to complain to the local supervisory authority

  If you believe that our processing of your Personal Data violates any of your privacy rights, you may also file a complaint against such infringement with your local supervisory authority.

9. U.S Privacy Laws

9.1. California Online Privacy Protection Act (CalOPPA)

We do not sell your personal data to any third parties. If you reside in the State of California, you have the right to request information regarding the disclosure of your personal data by the company to third parties for direct marketing purposes. If you wish to make a request, please contact us. We will make our best effort to respond to you within 20 business days.

You also have the right to request information about our privacy practices, how we collected your personal data, and with whom we share your personal data. You can obtain most of this information from Sections 4 and 6 of this privacy policy, and for any additional information, you may send us a request.

CalOPPA also requires us to inform our users how we respond to Do Not Track (“DNT”) signals when the user visits our website. Please note that we currently do not respond to DNT signals.

9.2. Children’s Online Privacy Protection Act (COPPA)

COPPA puts parents in control of the collection of personal data from children under the age of thirteen. In compliance with the COPPA Rule, we do not knowingly collect any personal data from children under the age of 13. If you are a parent of a child who has submitted any personal data on the website, please contact us, and we will immediately investigate and delete any data relating to minors.

9.3. CAN-SPAM Act

In compliance with the CAN-SPAM Act, we agree that:

• 9.3.1. If a message we send you is an advertisement, we will identify it in a reasonable way.
• 9.3.2. We will enable you to unsubscribe from our emails using the unsubscribe link at the bottom of our email.
• 9.3.3. We will honour your decision to opt out of receiving emails from us.
• 9.3.4. We will not mislead you by using any misleading subjects or email addresses.
• 9.3.5. We will include our business address in our correspondence with you.

10. Amendments

From time to time, we may amend this Privacy Policy to reflect our new privacy practices and commitment to compliance with applicable privacy laws and regulations. We will post the updated Privacy Policy on this page and notify you of such updates by changing the last updated date on the top or by sending you an email. You should review this Privacy Policy regularly to ensure that you are familiar with any changes. You understand and accept that your continued use of the Service after the amendments are published will be deemed your tacit acceptance of any updated privacy practices.

11. Third-Party Links

The Service may contain links to third-party sites that are not owned or operated by us. Should you decide to click on any such third-party links, you will be directed to such a third-party website. These third-party websites are governed by their own legal agreements and policies. We encourage our users to review third-party legal agreements before using their services. The presence of any third-party links on our Website or Platform does not constitute an endorsement or recommendation of such a third party, and we cannot be held responsible for such a third party’s actions.